The Digital Waste Services project has been funded by the Department for Levelling Up, Housing and Communities as part of the 5th round of the Local Digital Fund. The Local Digital Fund aims to help councils transform their digital services in line with the Local Digital Declaration. When assessing applications to the Local Digital Fund, one of the key criteria is that the proposal solves a common problem and addresses user needs. Waste collection is an area that generates a lot of user interest, user contact and is a source of a significant proportion of complaints to councils. For many residents, waste services are the most visible use of their council tax. The proposal to create Digital Waste Services with an improved user experience was a logical one. Comprehensive research was undertaken during the discovery and alpha phases of the project. The delivery plan provided by the project team instils confidence that the approach taken by the development team is evidence-based and user-centred. The commitment to develop an open source, low-code solution ensure that the benefits of this work can be enjoyed across the local government sector. I look forward to working with the Digital Waste Services project delivery team as they embark on their journey to develop a product that has the potential to benefit residents across the country.
Leon Ackie Engagement and Collaboration Manager Department for Levelling Up, Housing and Communities
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